It’s Not What You Say, It’s How They Hear It


How many times has this happened to you?
You’re talking to your mom, a friend, or your spouse about something and before you know it, they’ve made a comment that triggered you in some way.
Problem is, they have no idea why you suddenly got upset or triggered. In their minds, they haven’t done or said anything wrong.

After noticing your reaction, they probably said something like, “That’s not what I meant” or “ You completely took that the wrong way”.
Sound familiar?  

I just taught on this exact communication challenge in my group program last week and believe it or not, many of my clients had experienced this with their prospects too.
I have a feeling you may be dealing with this exact same thing, or at least experienced this happening at one time or another. You’ve probably even asked this question after a conversation went sideways… “What just happened?”  
It can be one of the most frustrating parts about communication. The reality is that this type of “misunderstanding” happens every single day.
Especially in your sales conversations. Which is why it’s important to know what words could trigger your prospects and what to say instead.  

SIDE NOTE: I want you to see how these suggestions can apply to ANY area of your life. Sales is just a conversation, and you actually practice this in your life and love relationships everyday. When you improve your sales conversations, the potential to improve in other areas of your life becomes more possible.
Imagine how many clients you’ve been running away with your words and didn’t even know it. I bet you never really thought too much about it, have you? Or maybe you have but just didn’t know what to say in place of those words.
Use this ‘Soulful Sales Language Tip’ below to stay in the clear with your prospects and keep them from running away from something you’ve said.

When taking care of a sale, avoid saying things like ‘How do you want to pay for xyz?’ Instead, let them know you are going to take care of their registration and ask them “which card they would like to use.” This tells their mind that it’s time to pay and allows them to decide how they will complete the transaction.

Do you desire more support, training and coaching around your enrollment and sales conversations? Sick of using slimy sales tactics or strategies that you know don’t work? Want to do it in a way that feels natural, easy AND get results?

Comment below and let us know

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